Refund and Returns Policy

At ComfitEStore, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! This policy outlines the terms and conditions for returning or exchanging items and requesting refunds.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

    The item must be unused, unworn, and in its original condition.

    All tags, labels, and packaging must be intact.

    The return request must be initiated within 14 days of receiving the product.

    A valid receipt or proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

    Items marked as “Final Sale” or “Clearance.”

    Intimate apparel, such as undergarments, for hygiene reasons.

    Customized or personalized products.

    Products damaged due to customer misuse.

3. Return Process

To initiate a return, please follow these steps:

       Contact Us: Reach out to our customer support team at [Your Client’s Email Address] or [Your Client’s Phone Number] with your order details and reason for return.

       Approval: Once your request is approved, you will receive instructions for returning the item.

       Return Shipping:

           Customers are responsible for return shipping costs unless the item is defective or incorrect.

           Use a reliable courier service to return the item to the address provided.

       Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return criteria.

4. Refund Policy

Refunds are issued under the following conditions:

    If the returned item meets all return eligibility criteria.

    For items that are out of stock or unavailable for replacement.

Refund Methods:

    Bank Transfer: Refunds will be processed using the account details provided by the customer.

    Processing Time: Refunds may take 7-10 business days to reflect in your account.

5. Exchange Policy

If you wish to exchange an item:

    Exchanges are subject to stock availability.

    The replacement item must be of equal or lesser value. If it is of higher value, the customer must pay the price difference.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

    Notify us within 48 hours of receiving the product.

    Provide photos of the damaged or incorrect item for verification.

    We will offer a replacement or full refund, including return shipping costs, for such cases.

7. Cancellation Policy

Orders can be canceled before they are shipped. If your order has already been dispatched, the return process will apply.

8. Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, feel free to contact us:

If you have any questions or concerns about this Privacy Policy, please contact us:

    Email: info@comfitestore.com

    Phone: 0343-9680008

    Address: Near Comfit Super Market Opposite Niaz Petroleum, Khanewal Road Near Chowk Qazafi, Multan, Pakistan